Terms of Business
Canis Maior online store
The general terms and conditions of the Canis Maior online store are in accordance with the Consumer Protection Act (ZVPot), the
Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).
The Canis Maior online store is operated by Vanda Babič s.p., Pot na Poljane 6a, 6230 Postojna, registration number:
8991839000, tax number: SI75962837, which is also an e-commerce service provider (hereinafter also the seller or Canis Maior).
The General Terms and Conditions determine the operation of the Canis Maior online store, the rights and obligations of the user
and the store, and regulate the business relationship between Canis Maior and the customer.
The buyer is bound by the general conditions in force at the time of purchase (online order). When placing an order, the user is
reminded of the general terms and conditions of business and confirms his / her acquaintance with them by placing an order.
The General Terms and Conditions are valid on all pages of the Canis Maior online store and take effect as soon as you enter it.
We reserve the right to make any changes, in part or in full, to any part of the General Terms and Conditions without prior notice.
The changes are valid from the moment of publication. We do not commit ourselves to the correctness and completeness of the
data on the e-commerce pages, nor do we commit ourselves to the correctness and completeness of the textual, pictorial material.
The photo and the actual appearance of the item may differ. We reserve the right to limit or suspend the sale of some or even all
products for a definite or indefinite period of time, to restrict or suspend access to the online store pages, or to restrict or suspend
the operation of the online store.
We reserve the right to exceptionally partially or completely withdraw from the order in cases where the ordered products run out of
stock or the provision of services is no longer possible, if we find increased payment risk of the buyer, if the order was not fulfilled in
accordance with the general conditions or there was an obvious error in the price list. In all such and similar cases, we will
immediately notify you of any withdrawal from the contract.
We do not accept any liability for any damage to your hardware or software due to visiting and operating the pages of the online
store or for any damage related to the products purchased in the online store.
Availability of information
The seller undertakes to provide and provide the buyer with the following information at any time:
1. identity of the company Canis Maior (Vanda Babič s.p.) - name and registered office of the company, register number;
2. contact addresses that enable fast and efficient communication;
3. essential characteristics of the goods or services (including after-sales services and guarantees);
4. availability of products (any product or service offered on the website is available within a reasonable time);
5. conditions of delivery of the product or execution of the service (method, place and deadline of delivery);
6. all prices are clearly and unambiguously set and it is clearly shown whether they already include taxes and delivery costs; all
prices are expressed in EUR (euros) ;
7. method of payment and delivery;
8. time validity of the offer;
9. the period within which it is possible to withdraw from the contract and the conditions for withdrawal (description of the right
of withdrawal in accordance with Article 43 of the ZVPot; in cases where the consumer does not have the right of withdrawal
in accordance with Article 43 of the ZVPot) explicitly informed) ;
10. the complaint procedure must be clarified, including all details of the contact person or customer service.
Item labels
– NEW – a new item has been added to the Canis Maior range. It will be exposed to this label for a minimum of 14 days and a maximum of 2 months .
– SPECIAL OFFER – is an item with a reduced price compared to the regular selling price.
Order
The sales contract between Canis Maior and the customer is concluded in the Canis Maior online store at the moment when Canis
Maior sends the first e-mail about the status of his order (with the title: Canis Maior – Confirmation of receipt of the order ### *).
From this moment on, all prices and other conditions are fixed and apply to both Canis Maior and the customer. The customer is
the person with the information as stated when placing the order. It is not possible to change customer data later.
The sales contract (ie the first electronic order status message) is stored electronically on the Canis Maior server.
Methods of payment
You can currently use the following payment methods:
• according to the pro forma invoice.
Only a lump sum payment is possible. Until the full purchase price is paid, the products are the property of the seller.
Pre-orders are paid in advance. The goods will be delivered within the agreed time. We reserve the right to extend the deadline due to technical or other errors in the procedure. In this case, we undertake to inform the client accordingly. Please let us know if you have not received any notification from us and more than two business days have passed since your purchase.
Cash in Advance
After placing an order, you will receive a proforma invoice by e-mail. We will execute the order after receiving the payment on our bank account. For faster processing, you can inform us after the payment to our e-mail address info@canismaior.si and send us proof of payment.
Issuing invoices
After delivery of the ordered items, Canis Maior sends the invoice to the customer in pdf format to the customer's e-mail address.
The invoice includes a breakdown of the price and all costs related to the purchase, as well as a notice of the right to withdraw from the contract.
The buyer is obliged to check the correctness of the data before placing the order. Subsequent objections regarding the correctness of the issued invoices are not taken into account.
Prices
All prices include VAT, unless explicitly stated otherwise.
Prices are valid at the time of placing the order and do not have a predetermined validity.
Prices are valid in case of payment with the above payment methods, under the above conditions.
Despite our best efforts to provide the most up-to-date and accurate information, price information may be inaccurate. In
this case, or in the event that the price of the item changes during the processing of the order, Canis Maior will allow the
buyer to withdraw from the purchase.
Discounts do not add up.
Funds paid under gift certificates, bonuses and proforma invoices are not remunerated. Gift certificates and discount
bonus codes cannot be exchanged for cash.
Acceptance of orders and delivery time
We accept orders from our own brand Canis Maior and the Italian company Haqihana, as well as questions and ideas for new products at: info@canismaior.si. We will reply to you as soon as possible.
After placing the order, the customer receives an e-mail notification that the order has been accepted. The e-mail provides information on the policy of withdrawal from the contract, where to turn in case of delay in delivery and where to turn in case of complaint. Canis Maior reviews the order, checks the availability of the ordered items and confirms the order or rejects it with a reason.
We can call you at the contact number provided to verify the information or to ensure the accuracy of the delivery.
If the product of the appropriate size is in stock in Slovenia, we will send it to you within two working days, if not, we try to get it from the supplier as soon as possible (when delivering items we are bound to supply by our supplier and time , in which the item can be delivered from abroad). We inform the customer via e-mail about up-to-date information regarding the delivery of items. If the delivery time is very long and the buyer does not want to wait, he can let us know. We will remove the item from the order and return any funds already paid to the customer, while other items from the order will either be sent or the entire order will be canceled at the customer's choice.
Canis Maior assumes no responsibility for damage resulting from longer delivery times or non-delivery of items that Canis Maior does not have in stock in its own warehouse, unless caused by Canis Maior or the person for whom it is responsible. intentionally or through negligence.
We also take care of fast delivery of selected items for our own products. When making special orders (related to oversize, dog damage or selection of special material), the delivery time is extended and determined by mutual agreement.
We reserve the right to check the customer and the information provided when ordering, if necessary. If we deem it necessary, we will also check the order by phone. In the event that no one answers the number specified in the order after multiple calls or the specified number does not exist, we reserve the right to cancel the order immediately.
We reserve the right to block in the case of orders for which we cannot verify the user who provided deficient, incorrect or false information at the time of registration. Registration and purchase with identical data will no longer be possible.
We always try our best. Thank you very much for your understanding!
Delivery
You will receive all information about delivery on tel. 00386 40 484 515 or by e-mail: info@canismaior.si.
We send our products throughout Slovenia and abroad with Pošta Slovenija and according to the price list of postal services in
domestic and international traffic.
For orders over € 80.00 (including VAT), postage is free!
Refund & Replacement & Refund
The consumer can return or exchange the items within 14 calendar days from the date of receipt (the deadline starts one day after
the date of receipt of the items). Please send us your intention to return or replace the item at the e-mail address: info@canismaior.si and attach the completed Return or exchange form.
Please send us the returned product by registered mail to the following address: Canis Maior, Pot na Poljane 6a, 6230 Postojna
or bring it to the warehouse address in person by prior arrangement.
We will review your refund and, when approving the refund of the purchase price, transfer the amount paid to you as soon as
possible, but no later than within 14 days of receiving notice of withdrawal from the contract. Canis Maior refunds the payments
received to the consumer with the same means of payment as used by the consumer (usually by paying to a transaction account),
unless the consumer has explicitly requested the use of a different means of payment and the sender does not incur any costs.
In case of product replacement (for another color or size), we will send you a new product only after receiving and reviewing your
return. Shipping costs go to your account.
It is entitled to a refund when the product is not used or is in the same condition as when taken over. It must be in the original
packaging. You must attach an invoice or proof of purchase.
The consumer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost
or its quantity has decreased without the consumer's fault. The consumer may not use the items without hindrance until the
withdrawal from the contract. The consumer may inspect and test the articles to the extent strictly necessary to establish the actual
situation. The consumer is liable for a reduction in the value of the goods if the reduction is the result of conduct not necessarily
necessary to determine the nature, characteristics and functioning of the goods.
The only cost borne by the consumer in connection with the withdrawal is the cost of returning the items (which in the case of
shipping is charged according to the price list of the delivery service and depends on whether it is a shipment / package / cargo).
The item must be returned to the seller no later than 14 days from the notification of withdrawal from the contract (purchase).
Withdrawal from the contract is not possible for goods:
• for items that are made according to the exact instructions of the consumer and adapted to his personal needs;
• for the service provided, if Canis Maior fulfills the contract in full and the service was started with the consumer's explicit prior
consent and with the consent to lose the right to withdraw from the contract when Canis Maior fulfills it in full.
In exceptional cases, when the items are not returned in accordance with the ZVPot, we can offer the consumer the purchase of
the item with the appropriate compensation, which is determined by the minutes upon return. Discounted redemption is taken into
account upon confirmation by the consumer by e-mail. The consumer uses the said redemption only when ordering another item of
the same or higher value.
The right to a refund of the purchase price in the event of a warranty claim and material defects is regulated in more detail by the
provisions of the Consumer Protection Act.
Warranty
Items have a warranty if stated on the warranty card or invoice. The guarantee is valid according to the instructions on the
guarantee certificate and upon submission of the invoice. Please send us your intention to return the item in warranty at the e-mail
address: info@canismaior.si and attach the completed Warranty return form.
Warranty information is also provided on the product presentation page. If there is no warranty information, the item has no
warranty or the information is currently unknown. In the latter case, the customer can contact Canis Maior, who will provide up-to-
date information.
A material defect
The consumer may exercise his rights arising from a material defect if he informs the seller of the defect within two months from the
day on which the defect was discovered. The consumer must describe the defect in detail in the defect notification and allow the
seller to inspect the item.
The seller is not liable for material defects in the goods that appear after two years have passed since the thing was delivered. A
defect in property shall be deemed to have existed at the time of extradition if it occurs within six months of extradition.
The consumer who has correctly informed the seller of the defect has the right to require the seller to:
• rectifies the defect in the goods or returns part of the amount paid in proportion to the defect or
• replace defective goods with new faultless or
• returns the amount paid.
The defect is real when:
• the item does not have the properties necessary for its normal use or for marketing;
• the item does not have the properties necessary for the special use for which the buyer is buying it, but which was known to
the seller or it should be known to him;
• the item does not have the characteristics and features that were explicitly or tacitly agreed or prescribed;
• the seller has handed over an item that does not match the pattern or model, unless the pattern or model was shown for notice
only.
Suitability of the item
The suitability of the item is checked with another, faultless item of the same type, as well as with the statements of the manufacturer or indications on the article itself.
Claiming a material defect
The buyer must inform us of any material defect together with a detailed description of it within the statutory period and at the same
time allow us to inspect the item. Please send us your intention to claim a material defect at the e-mail address: info@canismaior.si and attach the completed Form for claiming a material defect.
The right to assert a material defect in an article is regulated in more detail by the provisions of the Consumer Protection Act.
Acceptance of items returned from consideration
The buyer is obliged to take over the item that he handed over to the seller for warranty or other treatment after the end of the
treatment. In case he sent it by mail, it will be returned to the delivery address.
The seller sends the buyer a notice of the return of the item from the hearing and invites him to pick up the item. The buyer is
obliged to pick up the item within 14 days from the date of notification.
If the buyer does not take over the item within the specified period, the item is handed over for storage to the seller at the address
of his warehouse: Canis Maior (Vanda Babič s.p.), Pot na Poljane 6a, 6230 Postojna. The seller keeps the item in its own
warehouse until 6 months from the date of notification. For this period, the seller has the right to reimbursement of all storage costs
(1 € / day) and the right to reimbursement of all costs necessary to maintain the item.
After 6 months from the date of notification, the seller can sell the item through the online store Canis Maior and transfer the
amount of the purchase price, after deducting sales and other costs of the seller, to the buyer. If the value of the item is
insignificant, the seller can donate it to charity and in this case the buyer is not obliged to return any. 15 days before the expiry of
the 6-month retention period, the seller informs the buyer of the intended sale or donation of the item, and after the sale also of the
achieved price and amount of costs and the transfer of the remaining purchase price to the buyer's transaction account.
Items with open packaging
Off-the-shelf items are items returned to Canis Maior and may have minor defects (damaged or used item, etc.). They can be
resold after inspection and written indication (on the product) about the type of defect or the balance of the item (both in the item
description and on the invoice).
Returned items are inspected at Canis Maior, so despite the return, open packaging, etc. they still allow normal operation. For this
reason, a new warranty period is also specified, which is stated in writing with each item.
In the event of non-functioning of the returned item, the customer is entitled to warranty repair and to withdraw from the contract
within the same deadlines as for other items.
Defective type of item marked Open packaging
– Damaged item: The item has minor aesthetic damage, may show signs of use and may have damaged packaging. The price
is reduced, the stated warranty period applies .
– Used item: The item was returned by the customer. It has been used and may have slightly damaged packaging. The price is
reduced, the stated warranty period applies .
– Serviced item: The item has been serviced by an authorized service center. The item works flawlessly. The price is reduced,
the stated warranty period applies .
Acceptance of orders and delivery time
We accept orders for Canis Maior products and the Italian company Haqihana, as well as questions and ideas for new products at: info@canismaior.si. We will reply to you as soon as possible.
In case the product of the appropriate size is in stock in Slovenia, we will send it to you the same or the next day, if not, we try to
get it from the supplier as soon as possible.
We also take care of fast delivery of selected items for our own products. When making special orders (related to oversize, dog
damage or selection of special material), the delivery time is extended and determined by mutual agreement.
We always try our best. Thank you very much for your understanding!
Consent to the use of personal data
The customer gives Canis Maior (Vanda Babič s.p.) consent to the processing of personal data, for the purposes of direct awareness and marketing of products and services and customized offers via electronic media.
Protection of personal data
Canis Maior is committed to the permanent protection of all personal data of the user in accordance with Regulation (EU) 2016/679
of the European Parliament and of the Council of 27 April 2016 and ZVOP-1.
We will keep all personal information confidential and will not pass it on to anyone without your prior consent. By concluding a
purchase agreement, you agree that we store and use your data for the purposes of internal archives and statistics.
Communication
Canis Maior will contact the user via means of distance communication only if the user does not explicitly object to this, and in
accordance with the provisions of ZEKom-1.
Canis Maior advertising emails will contain the following components:
• they will be clearly and unambiguously marked as advertising messages,
• the consignor Canis Maior will be clearly visible,
• Various campaigns, promotions and other marketing techniques will be marked as such. The conditions for participation in
them will also be clearly defined,
• the method of unsubscribing from receiving advertising messages will be clearly presented,
• Canis Maior will explicitly respect the user's wish not to receive advertising messages.
Advertising e-mails (E-news)
You will receive advertising messages if you express a wish by e-mail or when ordering, or if you sign up for an electronic notification via the online store. The user agrees that when subscribing to e-news, we periodically inform him about news on the site, news in the offer and promotions. The provider undertakes not to misuse or pass on the user's e-mail address to a third party in any way. If you want us to delete your personal data from the collection of personal data of users of the website, let us know by e-mail info@canismaior.si.
Contact
If you need any information or assistance with the online offer, ordering, online delivery, use of the website or return of goods, you can contact us via e-mail: info@canismaior.si.
Ratings, opinions and recommendations
Opinions, ratings and recommendations written by customers are part of the functionality of the online store and are intended for the community of all users.
Canis Maior allows any user of the online store to write an opinion, and Canis Maior reviews them before the final publication. Canis Maior will not publish opinions or contributions that are in any way offensive, inappropriate or, in the opinion of Canis Maior, do not benefit other users and visitors.
By submitting an opinion or comment, the user expressly agrees to the terms of use of his opinion or comment and allows Canis Maior to publish part or all of the text in all electronic and other media. Canis Maior has the right to use the content of the opinion or comment indefinitely and for any purpose that is in the business interest of Canis Maior, including publication in advertisements or other marketing communications. At the same time, the author of the opinion declares and guarantees that he is the owner of the material and moral copyrights for the written opinions and comments and that he transfers these rights to Canis Maior non- exclusively and indefinitely.
Limitation of liability
Canis Maior makes every effort to ensure that the information published on its website is up-to-date and correct. However, the
characteristics of the items, delivery time or price may change so quickly that Canis Maior is unable to correct the information on
the website. In such a case, it will notify the customer of the changes and allow him to withdraw from the contract or replace the
ordered item.
Canis Maior is not responsible for the content of opinions on articles written by visitors. Review and reject opinions prior to
publication that contain obvious untruths, are inappropriate, misleading or offensive. Canis Maior is not responsible for the
information contained in the opinions and disclaims any liability arising from the information provided in the opinions.
Canis Maior has the option to withdraw from the contract only if a manifest error is established (Article 46 OZ). An obvious defect is
considered to be a defect in the essential characteristics of the item and all errors that are considered decisive according to the
customs of the store or the intention of the customers and which Canis Maior would not confirm or conclude the contract in case of
knowledge. This also includes obvious price errors.
Complaints and disputes
Skladno z zakonskimi normativi Canis Maior ne priznava nikakršnega izvajalca izvensodnega reševanja potrošniških sporov kot pristojnega za reševanje potrošniškega spora, ki bi ga potrošnik lahko sprožil v skladu z Zakonom o izvensodnem reševanju potrošniških sporov.
Canis Maior, ki kot ponudnik blaga in storitev omogoča spletno trgovino na območju RS, na svoji spletni strani objavlja elektronsko povezavo na platformo za spletno reševanje potrošniških sporov (SRPS). Platforma je potrošnikom na voljo na povezavi: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL
Navedena ureditev izhaja iz Zakona o izvensodnem reševanju potrošniških sporov, Uredbe (EU) št. 524/2013 Evropskega parlamenta in Sveta o spletnem reševanju potrošniških sporov ter spremembi Uredbe (ES) št. 2016/2004 in Direktive 2009/22/ES.
Links
Users are permitted to make a link from other websites to a website page whose content does not violate the law or general moral
norms. It is prohibited to publish, reproduce, distribute or otherwise use the mark, logo or trademark of the website on other
websites without the permission of the service provider. It is allowed to make a link from other sites to the site page. Links may not
be made to websites with illegal or immoral content.
The Website contains links to various external websites, such as other Internet sites, individual sites or other sources over which
the Website Provider has no control and is not responsible for the availability, content or errors of external links. Users are bound
by the general terms and conditions of use of external websites.
Cookies
While browsing the website, along with the content of the files, short text files - cookies - are also transferred to the computers of users and members. Cookies contain information that is necessary for the proper operation of some applications on the website, while giving users some advantages in using the services. The user can use the settings of his web browser to determine whether or not to allow the use of cookies on a particular website. More information about cookies and their use can be found in the documentation and instructions for using your browser.
Basic information about the company that manages the online store
Canis Maior, Vanda Babič, s.p.
Long title: Canis Maior, Vanda Babič, trade and production of dog products, s.p.
Pot na Poljane 6a
6230 Postojna
VAT: SI75962837
Registration number: 8991839000
Business account: SI56 6100 0002 6618 311 (Delavska hranilnica d.d., Ljubljana)
SKD: C47.910 – Retail sale via mail order houses or via the Internet
C13.920 – Manufacture of made-up textile articles, except apparel
Taxpayer.
The conditions are valid from May 1, 2022.
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SL